RubyReels Casino Terms and Conditions

Welcome to RubyReels Casino. By accessing or using our website at rubyreels.com, registering an account, or placing any wager, you agree to be bound by these Terms and Conditions in their entirety. We ask that you read this document carefully before proceeding. At Ruby Reels, we operate under the regulatory oversight of the Tobique Gaming Commission (licence no. 0000002), and our platform is owned and operated by Novatrix SRL, a company incorporated in Costa Rica (registration no. 3-102-893958), Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado. These terms govern the entirety of your relationship with us as a player on our platform.

1. Acceptance of Terms

By completing the RubyReels casino login process and creating an account, you confirm that you have read, understood, and accepted all terms set out in this document. We reserve the right to amend these Terms and Conditions at any time. At RubyReels, we will notify you of any material changes via email or prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the revised terms.

• You must be at least 18 years of age to register and play at our casino
• You confirm that online gambling is legal in your jurisdiction
• You agree to provide accurate and truthful registration information
• You accept that we may verify your identity at any time
• You acknowledge that these terms form a legally binding agreement between you and us

2. Eligibility and Restricted Territories

Our Ruby Reels online casino services are available to players in eligible jurisdictions only. We do not accept registrations or wagers from players located in the following countries: Afghanistan, Belarus, China, Cuba, Cyprus, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States, Venezuela, Yemen, Zimbabwe, and several others. Additionally, players from the Canadian provinces of New Brunswick and Ontario are not permitted to use our services. We are committed to enforcing these restrictions to maintain regulatory compliance.

2.1 Regional Restrictions on Promotions

At Ruby Reels Casino, we apply specific promotional restrictions depending on your region. Players from Sweden are not eligible to participate in our bonus programs, VIP scheme, or comp points system. Players from Finland are excluded from welcome bonuses and no-deposit offers, with the exception of those who qualify for VIP status. We enforce these restrictions in accordance with our licensing obligations.

3. Account Registration and Security

To access the full range of services at RubyReels Casino, you must create a single registered account. We prohibit the creation of duplicate accounts. During the rubyreels casino login process and throughout your membership, you are responsible for maintaining the security of your credentials. We will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to maintain {YLRzAgi#7*afQ48 security.

• Each player may hold only one account
• You must not share your login credentials with any third party
• You must notify us immediately at help@rubyreels.com if you suspect unauthorised access
• We reserve the right to suspend or close accounts found to be in violation of our one-account policy

4. Know Your Customer (KYC) and Verification

We are required by law and by the conditions of our Tobique Gaming Commission licence to verify the identity of all players. At Ruby Reels, we may request documentation at any point, including upon registration, before processing a withdrawal, or when we detect unusual account activity. The Ruby Reels casino withdrawal process may be delayed if verification is incomplete. If an account holder cannot be contacted within two weeks of a verification request, we reserve the right to lock the account until the matter is resolved.

4.1 Accepted Verification Documents

• Government-issued photo identification (passport, national ID card, or driving licence)
• Proof of address issued within the last three months (utility bill or bank statement)
• Proof of payment method ownership
• Phone or video KYC verification may be required at our discretion

5. Deposits and Withdrawals

At RubyReels, we support a wide range of deposit and withdrawal methods to serve our international player base. These include Visa, Mastercard, Interac, Skrill, Neteller, MuchBetter, MiFinity, ecoPayz, Jeton, Flexepin, CashToCode, NET Banking, BankDirect (Volt), Rapid, and a full suite of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, XRP, BNB, ADA, and TRX. We process payments in EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and supported cryptocurrencies.

5.1 Minimum Amounts

• Minimum deposit: €20 / $20 / 200 NOK / 30 CAD, NZD, or AUD / 350 ZAR / 1,700 INR, or the crypto equivalent of €20
• Minimum withdrawal: same thresholds as deposits apply
• USD bank transfer withdrawals are not available

5.2 Withdrawal Limits and Processing Times

Our RubyReels casino withdrawal policy sets weekly limits of €7,500 and monthly limits of €15,000 for standard players. VIP members may withdraw daily profits up to $100,000, while non-VIP players are subject to a $50,000 daily profit cap. We aim to process all withdrawals as close to instantly as possible; however, certain methods may take up to five working days, and bank transfers require three business days. Intermediary banking fees of up to €16 may apply. Progressive jackpot wins are paid in full and are exempt from standard withdrawal limits.

6. Bonuses and Promotions

At Ruby Reels, we offer a comprehensive Welcome Package of up to €5,000 plus 200 Free Spins on Elvis Frog Trueways, spread across three deposit bonuses. All bonuses carry a 40x wagering requirement and must be used within 14 days of activation. The minimum qualifying deposit for any bonus offer is €20. Our ruby reels bonus terms specify a maximum bet of €5 (or $8 AUD) per spin or round while a bonus is active. The maximum win from a standard bonus is capped at €1,000, from no-deposit offers at €100, and from free spin winnings at €200. We also offer a Crypto Welcome Package with matched bonuses of up to 0.5 BTC for players using cryptocurrency.

6.1 Ongoing Promotions

• Monday: 5% cashback on Games of the Month
• Tuesday: 20% reload bonus
• Wednesday: 10 free spins on every deposit
• Thursday: Free Spins Tournament
• Friday: 20% refill bonus
• Saturday: 50 spins awarded for playing
• Sunday: 50 free spins available for all members

All ruby reels free spins and promotional offers are non-sticky and subject to the wagering requirements detailed in our individual promotion pages. We also participate in the Drops & Wins monthly prize pool of €2,000,000 and run Wheel of Fortune promotions offering seven days of prizes. No ruby reels bonus code is required to claim most standing promotions — simply opt in via your account dashboard.

7. Ruby Points Loyalty Programme

Our RubyReels loyalty scheme — Ruby Points — rewards you for every eligible wager you place. You earn 1 point for every €30 wagered on slots or every €120 on live casino games. Bonus money contributions count at 50%. The programme comprises 15 levels, from Member through to VIP (invitation only). Weekly cashback is available on a sliding scale: 3% at Bronze, 7% at Platinum, and 8% for VIP members (subject to a 5x wagering requirement), credited every Friday UTC. Maximum weekly cashback is €5,000, with a maximum win of €10,000. We reward level-up milestones with free spins, cash prizes, and birthday bonuses.

8. Responsible Gambling

At Ruby Reels Casino, we are deeply committed to responsible gambling. We provide tools including deposit limits, session limits, self-exclusion, and cooling-off periods to help you manage your play. If you believe you may have a gambling problem, we urge you to contact our support team at help@rubyreels.com or reach out to independent organisations such as GamCare or Gambling Therapy. We also support voluntary self-exclusion and can arrange third-party ADR assistance through EGIS at disputes@egis-adr.com.

9. Intellectual Property

All content published on our RubyReels platform — including but not limited to software, graphics, logos, game titles, and written content — is the intellectual property of Novatrix SRL or its licensed partners. You may not reproduce, distribute, or commercially exploit any part of our website without our express written consent.

10. Limitation of Liability

We provide our ruby reels casino real money services on an "as is" and "as available" basis. While we take every reasonable step to ensure uninterrupted access and fair gameplay, we cannot guarantee that our platform will always be free from errors or technical interruptions. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, to the fullest extent permitted by applicable law.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Costa Rica and subject to the regulatory authority of the Tobique Gaming Commission. In the event of a dispute, we encourage you to contact our support team in the first instance. If a resolution cannot be reached, disputes may be referred to EGIS (disputes@egis-adr.com), our approved Alternative Dispute Resolution provider. At RubyReels, we are committed to fair and transparent resolution of all player concerns.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please do not hesitate to reach out to our support team. At Ruby Reels Casino, we offer 24/7 live chat support, email assistance at help@rubyreels.com, and dedicated personal account managers for VIP members. We are here to ensure your experience with us remains safe, fair, and enjoyable.