RubyReels Casino Privacy Policy

At Ruby Reels Casino, we are committed to protecting your personal information and ensuring full transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our practices as the operator of rubyreels.com, run by Novatrix SRL, registered in Costa Rica. Whether you access the RubyReels platform to explore our games, claim a ruby reels bonus, or manage your account, this document explains exactly how your data is handled. By continuing to use our services, you agree to the terms described below.

Who We Are

Here at RubyReels, we operate as Novatrix SRL, incorporated in Costa Rica (registration number 3-102-893958), with our principal address at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica. We hold a valid gaming licence issued by the Tobique Gaming Commission (licence no. 0000002). For alternative dispute resolution, we work with EGIS, reachable at disputes@egis-adr.com. If you have any privacy-related questions, please contact us at help@rubyreels.com.

Information We Collect

When you register and interact with our Ruby Reels online casino, we may collect the following categories of personal information:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and {YLRzAgi#7*afQ48 for your rubyreels casino login
• Payment details including card numbers, e-wallet identifiers, and crypto wallet addresses
• Identity verification documents (passport, national ID, proof of address)
• Gaming activity, transaction history, and session data
• Device information, IP address, browser type, and operating system
• Communications you send to our support team

We collect this information directly from you during registration, during the ruby reels casino login process, through your use of the site, and via automated technologies such as cookies and tracking tools.

How We Use Your Data

At RubyReels Casino, we use your personal information for several essential purposes:

Account Management and Verification

We use your data to create and manage your account, verify your identity (KYC), and confirm your eligibility to access our services. This includes verifying your age and residency to ensure compliance with applicable regulations. If we are unable to verify your identity, your account may be temporarily locked while we attempt to contact you.

Processing Transactions

Our Ruby Reels casino withdrawal and deposit processes require us to process your financial information securely. We use your payment data exclusively to facilitate transactions, apply ruby reels bonus credits, and manage your real money balance. All payments are processed through our certified payment partners.

Bonus and Promotions Administration

We at RubyReels use your account data to apply promotional offers, such as the ruby reels no deposit bonus, free spins, cashback rewards, and loyalty programme benefits. Our Ruby Points system and weekly promotions are managed using your transaction and gaming history to ensure accurate credit allocation.

Legal and Regulatory Compliance

We are legally obliged to retain certain data for anti-money laundering (AML) and responsible gambling purposes. Our RubyReels Casino platform monitors player behaviour to detect problem gambling indicators and comply with the requirements of the Tobique Gaming Commission.

Customer Support

When you contact us via live chat or email at help@rubyreels.com, we use your communications and account data to resolve issues, answer queries, and improve the quality of our support services.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil our obligations under the terms and conditions you accepted when registering
• Legal obligation — to comply with anti-fraud, AML, and gaming regulatory requirements
• Legitimate interests — to improve our services, prevent abuse, and maintain platform security
• Consent — for marketing communications and non-essential cookies, where you have opted in

Cookies and Tracking Technologies

Our RubyReels Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use the following types of cookies:

• Essential cookies — required for core site functionality, including maintaining your rubyreels casino login session
• Analytics cookies — to understand how visitors use our platform and improve performance
• Marketing cookies — to personalise promotional content and track campaign effectiveness
• Preference cookies — to remember your language and display settings

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect site functionality.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties where necessary:

• Payment processors and financial institutions handling your deposits and ruby reels withdrawal requests
• Identity verification and KYC service providers
• Game providers (such as Pragmatic Play, NetEnt, Play'n GO, and others) as required for game functionality
• Regulatory bodies and law enforcement agencies where required by law
• EGIS (our ADR provider) in the event of a dispute
• Analytics and marketing platforms operating under data processing agreements

All third parties we engage with are required to handle your data securely and in compliance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, as required for legal and regulatory compliance. Transaction records may be held for longer periods where mandated by applicable law. After the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our RubyReels Casino platform:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete information
• Right to erasure — to request deletion of your data, subject to legal obligations
• Right to restriction — to limit how we process your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at help@rubyreels.com. We will respond to verified requests within 30 days.

Security Measures

We at RubyReels Casino implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL encryption across all pages of rubyreels.com, secure data storage, restricted internal access controls, and regular security audits. Despite our best efforts, no online system is entirely risk-free, and we encourage you to use a strong, unique {YLRzAgi#7*afQ48 for your account.

Restricted Countries and Data Compliance

Our RubyReels platform does not accept players from certain restricted jurisdictions including the United Kingdom, United States, Netherlands, Germany (with restrictions), and others listed in our Terms and Conditions. We process data only in relation to users in permitted territories, and we take reasonable steps to enforce these restrictions through IP detection and registration controls.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a user is underage, we will immediately suspend their account and delete all associated data. If you believe a minor has registered on our platform, please notify us immediately at help@rubyreels.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or a prominent notice on the rubyreels.com website. We encourage you to review this policy periodically. Your continued use of our Ruby Reels Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at RubyReels, please do not hesitate to reach out:

• Email: help@rubyreels.com
• Disputes / ADR: disputes@egis-adr.com (EGIS)
• Operator: Novatrix SRL, Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica
• Licence: Tobique Gaming Commission, licence no. 0000002

We are committed to resolving any privacy concerns promptly and transparently. Your trust in our Ruby Reels Casino platform matters to us, and we will always strive to handle your data with the highest standards of care and integrity.